Effective date: Dec 31, 2025
Last updated: Jan 11, 2026
Dawnbreaker Health (“we,” “us,” “our”) offers healthcare services using telehealth, which may include video visits, phone visits, and secure messaging through our patient portal. This page explains what telehealth is, its benefits and risks, and what you are consenting to when you choose telehealth with us.
If you have questions, contact us at 503-664-7007 or contact@dawnbreakerhealth.com.
1) What is telehealth?
Telehealth means receiving healthcare services remotely using technology. Telehealth with Dawnbreaker Health may include:
- Video visits (real-time audio/video)
- Phone visits (audio-only when appropriate)
- Secure portal messaging (asynchronous communication)
- Review of your records, labs, images, and history that you provide or authorize us to obtain
Telehealth can be appropriate for many concerns, but not all.
2) Telehealth is not for emergencies
Telehealth is not appropriate for emergencies.
- If you believe you have a medical emergency, call 911 or go to the nearest emergency department.
- If you are in a mental health crisis or worried you might harm yourself or someone else:
- In the U.S., you can call or text 988 (Suicide & Crisis Lifeline), 24/7, or go to the nearest emergency department.
Messages sent through this website/portal are not monitored 24/7.
3) Benefits of telehealth
Potential benefits may include:
- Faster access to care and follow-up
- Convenience (no travel time)
- Continuity of care when you cannot come in person
- Ability to include family/support persons (with your permission)
4) Risks and limitations of telehealth
Telehealth has limitations and risks, including:
- Technology failures (dropped calls, poor video/audio, device issues)
- Privacy risks (others may overhear you; internet or device security issues)
- Clinical limitations (we may not be able to perform a complete physical exam)
- Need for in-person care (we may recommend in-person evaluation, labs, imaging, or urgent/emergency care)
You understand that telehealth may not be the best option for every condition, and we may determine that telehealth is not appropriate for your concern.
5) Your responsibilities during telehealth
To support safe, effective care, you agree to:
- Provide accurate medical history, medications, allergies, and symptoms
- Tell us where you are physically located at the time of the visit (address/city/state)
- Use a private location when possible (or tell us if privacy is limited)
- Use a reliable internet connection/device when available
- Not record the visit without permission (see Section 10)
If you are driving or doing another unsafe activity during the visit, we may ask to reschedule.
6) Identity and location verification
For your safety, we may ask you to confirm:
- Your name and date of birth
- Your phone number and/or email
- Your physical location at the time of the visit
- A government ID (when needed)
This helps ensure we are treating the correct person and can direct emergency services if needed.
7) Where you must be located for telehealth
Telehealth rules depend on where you are physically located during the visit.
You understand and agree that:
- You must be located in a state where your treating clinician is licensed and authorized to provide telehealth services.
- If you are located outside the states where we are authorized to provide care, we may be unable to treat you and may recommend local care.
States where Dawnbreaker Health clinicians may provide telehealth:
- Oregon
(We update this list as licensure changes.)
8) Prescriptions and pharmacies
If clinically appropriate and legally permitted, we may prescribe medications through telehealth.
You understand that:
- Some medications may require an in-person exam, labs, monitoring, or additional documentation.
- Controlled substances may have additional restrictions and may not be prescribed via telehealth in some situations or jurisdictions.
- We may decline to prescribe any medication if we believe it is not safe, appropriate, or legally permitted.
For details, see our Controlled Substance Policy: https://dawnbreakerhealth.com/controlled-substance-policy/
9) Tests, labs, imaging, and referrals
Telehealth may still require in-person services such as:
- Lab testing
- Imaging (X-ray, ultrasound, CT, MRI)
- Vital signs, weight, blood pressure, or other measurements
- Specialist or in-person evaluation
We may coordinate referrals and orders when appropriate, but you may need to use local facilities.
10) Recording of visits
We use an AI scribe system to assist in documentation. This system may involve recording patient visits.
You agree not to record audio or video of your visit (or take screenshots) without the clinician’s permission and where allowed by law.
11) Communication between visits and response times
We may communicate with you via:
- Secure patient portal messaging: https://app.carepatron.com/Login
- Phone calls
- Email and/or text (limited, non-urgent administrative use if you opt in)
Important:
- Portal messages are for non-urgent questions.
- We do not monitor messages 24/7.
- Typical response time: within 2 business days.
- For urgent concerns: call 503-664-7007.
- For emergencies: call 911.
If you choose to use email/text, you understand these methods may carry additional privacy/security risks compared to portal messaging.
12) Privacy of your health information
We use reasonable safeguards to protect your information and comply with applicable privacy laws (including HIPAA where applicable).
However, no system is perfect. Telehealth may involve additional privacy risks (for example, interception, device access by others, or platform outages).
Please review:
- HIPAA Notice of Privacy Practices: https://dawnbreakerhealth.com/notice-of-privacy-practices-hipaa/
- Privacy Policy: https://dawnbreakerhealth.com/privacy-policy/
13) Third-party technology and services
We may use third-party platforms to provide telehealth-related services, such as:
- Video/telehealth platform
- Patient portal
- Scheduling tools
- Payment processing
These services may have their own privacy and security practices.
14) Costs, insurance, and billing
Telehealth visits may have costs similar to in-person care.
You understand that:
- You are responsible for fees not covered by insurance (if applicable).
- Insurance coverage for telehealth varies by plan and may change.
- If you are self-pay, you are responsible for posted/self-pay rates.
See:
- Pricing: https://dawnbreakerhealth.com/payments-egift-cards-and-pricing-policy/
- Terms of Use / Payment & Cancellation Policy: https://dawnbreakerhealth.com/dawnbreaker-health-website-terms-of-service/
15) Your choices and right to withdraw consent
Telehealth is voluntary.
You may choose to:
- Request an in-person visit (when available and clinically appropriate), or
- Withdraw consent for telehealth at any time by contacting us at 503-664-7007.
Withdrawing telehealth consent may limit your ability to receive care remotely.
Telehealth Consent Acknowledgment
By scheduling, starting, or participating in telehealth services with Dawnbreaker Health, you acknowledge and agree that:
- You have read and understand this Telehealth Consent.
- You understand telehealth has benefits, risks, and limitations.
- You understand telehealth is not for emergencies.
- You consent to receive healthcare services via telehealth from Dawnbreaker Health.
